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Accessibility

Accessibility statement Pre-visit guide download Guided tours at the Polish Aviation Museum Sensitive guided tours We invite you to a guided tour in plain language among aviation exhibits. The tour is adapted for visitors with special needs. It is an opportunity for a unique journey through the history of aviation. During the tour, participants will […]

Accessibility statement
Pre-visit guide download

Guided tours at the Polish Aviation Museum

Would you like to explore the Museum in an interesting way? Touch a wing or listen to the roar of an engine? Our staff are guides with extensive knowledge and a passion for aviation. Their experience, competence and participation in training on assisting visitors with disabilities ensures effective guided tours tailored to the needs of each group.

Sensitive guided tours

We invite you to a guided tour in plain language among aviation exhibits. The tour is adapted for visitors with special needs. It is an opportunity for a unique journey through the history of aviation. During the tour, participants will discover the fascinating stories of aircraft, helicopters, aviation engines and the people who shaped Polish aviation. The tour takes place at a comfortable pace, with the opportunity to get a close look at selected exhibits, as well as the support of a guide trained in accessibility.

“Touch the Sky”

We also encourage you to choose the specially dedicated “Touch the Sky” trail prepared for visitors with visual impairments. During the guided tour, we provide 3D models of aircraft so that you can explore the structure of each type of machine through the sense of touch.

Hearing loop

We also offer the option of a guided tour using a hearing loop. Groups of up to 19 people can participate in such a tour. If you wish to use the hearing loop during your visit, please notify us by email at least 3 days before your planned visit at deum@muzeumlotnictwa.pl

Electric cart tours

We invite you to take advantage of a unique form of visiting — a ride on an electric cart with a guide. It is a comfortable and attractive way to explore the exhibitions and the museum grounds, allowing you to fully appreciate its history and architecture. Electric cart tours are an excellent option for families with children, elderly visitors and those with limited mobility.
There are 2 vehicles available, each accommodating 7 passengers. Rides take place upon prior confirmation of availability and reservation.

Every group can book a guide and immerse themselves in the world of aviation. In order to meet the diverse needs of our guests, we kindly ask you to fill out a survey that will help us better prepare for your visit. Please send it to the email address deum@muzeumlotnictwa.pl

Helpful information:

  • the number of participants cannot exceed 25 people including caregivers;
  • for groups with special needs, we recommend visiting during quiet hours (Thursdays, 2:30 PM — 4:00 PM);
  • before your visit, we encourage you to read the pre-visit guide in plain language available at this link;

    Survey to download

Self-guided visits at the Polish Aviation Museum

Certificate of compliance with WCAG 2.2 standards
Certificate of compliance with WCAG 2.2 standards

The audioguide at the Polish Aviation Museum comes in the form of a card with a QR code, which can be purchased at the museum ticket office or the museum shop. This card allows you to play a presentation of the exhibition on your own phone, featuring photos, maps and interesting facts about the aircraft. No extra space needed, no app to install — simply scan and enjoy. The card can be used multiple times on the same device, even after leaving the Museum. Each card is available in both Polish and English.

At the ticket office, you can also purchase headphones and enjoy the visit at your own pace.

Facilities for visitors with special needs at the Polish Aviation Museum

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Facilities for visitors with visual and hearing impairments

Facilities for visitors with mobility impairments

During the hours listed below, every Thursday the Museum observes “quiet hours”. Intense sounds and unpleasant lighting are turned off in the exhibitions.

November — February                       2:30 PM — 4:00 PM

March — May and October   3:30 PM — 4:00 PM

June — September             4:30 PM — 6:00 PM

At the Polish Aviation Museum, you can use the services of an accessibility assistant. To make a reservation, please contact the accessibility coordinator by email or phone at least 3 days before your planned visit. We will confirm the availability of this service in our response.

If you have any questions, comments or requests, the accessibility coordinator is available Monday to Friday, 7:30 AM — 3:30 PM. Available methods of contact:


email: sylwia.przywora@muzeumlotnictwa.pl

SMS/MMS or WhatsApp messages in case audiovisual communication is needed:
phone +48 789 059 943

Fax +48 12 642 87 00 ext. 2

Evacuation procedures in case of emergency

One of the fundamental duties of all persons in an evacuated building is to comply with and cooperate with the person directing the operation — the Director, Deputy Director or another designated person responsible for conducting the evacuation.

Upon receiving information about an evacuation, every person should make sure that other people nearby have also heard the alarm!

Immediate action

First, evacuate people from the zone of immediate danger, and then from areas where fire and/or smoke may spread, cutting off escape routes.

Priority assistance

Persons with limited mobility must be evacuated first. Evacuees should be directed to evacuation routes leading to safe zones or directly outside to the assembly point.

Safe shelter

Persons who for various reasons cannot be evacuated should be gathered in the room farthest from the source of fire and wait for assistance from firefighters.

During evacuation, the following areas are checked:

  • exhibition halls,
  • restrooms including the accessible restroom and baby changing area,
  • office rooms,
  • the library and Archive,
  • the shop.

To properly carry out evacuation tasks, every employee must have appropriate training and information regarding:

  • the layout of rooms in the building, evacuation routes and directions, and building exits,
  • the locations of people in the building’s rooms,
  • knowledge of fire department alerting procedures,
  • the location of portable fire-fighting equipment and knowledge of how to use it,
  • the location of the main power switch.

Final stage of evacuation

Then proceed as quickly as possible to the nearest emergency exit. Able-bodied persons should assist persons with disabilities during evacuation. Remember to use the nearest, most optimal and marked evacuation route — it is not always the main exit. Persons directing the evacuation should remember that, according to established procedures, evacuation begins from the rooms where the fire or other hazard originated, or from rooms where the exit or access to safe evacuation routes may be cut off.

Logo of the Polish Aviation Museum in Kraków

The Polish Aviation Museum in Kraków presents the rich history of Polish aviation through unique exhibits and interactive thematic exhibitions, educating and inspiring all who dream of the skies. It is a place where aviation tradition meets modernity, offering visitors an unforgettable experience.

POLISH AVIATION MUSEUM

Muzeum Lotnictwa Polskiego w Krakowie
al. Jana Pawła II 39, 31-864 Kraków
NIP: 675 10 00 452
REGON: 000126681

Phones:
+48 12 642 87 00

E-mail address:
info@muzeumlotnictwa.pl
sklep@muzeumlotnictwa.pl
wynajem@muzeumlotnictwa.pl
biblioteka@muzeumlotnictwa.pl
faktury@muzeumlotnictwa.pl

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